Order Questions
Shipping Questions
Domestic:
- USPS First Class (free shipping method): Up to 10 business days
- USPS Priority: Up to 3 days
- USPS Express: 1-2 business days
International
- USPS First Class international (NO GUARANTEED delivery date): Up to 4 weeks
- USPS Priority International: 10-14 business days
- USPS Express International: 3-10 business days
The first thing you should do is make contact with our customer support team as soon as you realized you are on a unwanted subscription so they can cancel all further subscriptions. After cancelling out your subscription, the customer support representative will then generate a “RMA” for your specific case to ensure we document & look out for your return package. At this point you can now refuse the package so you are no longer responsible for the shipping cost, as soon as the product is returned & processed back in our facility we will que you in for a full refund. In the case that you’ve already opened the package, unfortunately we do not send out shipping labels in ANY case, shipping cost will have to be covered by sender.
Yes, we have an automatic emailing system. We will send a confirmation email that has a summary of your order and the amount paid. If you don’t see it after ten minutes, check your (EMAIL’S) spam folder.
Returns and Exchanges
We offer a 90 Day money back guarantee after receipt of product(please see below for guarantee specifics) for all products. You MUST contact our support team to receive a refund authorization. Exchanges, must be initiated within 7 days of receipt of product. For replacements we offer a Lifetime replacement for a small fee.